Understand the terms

Glossary Index

A

Admin Layer (Foundation Layer, Platform Foundation) AI Agents (agentic AI, autonomous agents, AI agent) AI Operations (AI Operating Function, AI Ops, Claude AI Operations) Artificial Intelligence (AI, KI)

C

ChatGPT (OpenAI) (ChatGPT, OpenAI ChatGPT, GPT-5) Claude (Anthropic) (Claude, Anthropic Claude, Claude Opus, Claude Sonnet) Cockpits (AI Cockpit, Cockpit, AI Interface) Customer Journey (7-Step) (7-Step Journey, Entry Path, AI Operations Journey)

D

Data Residency (EU Data Residency, Data Location, Data Storage Location) DeepSeek (DeepSeek AI, DeepSeek-V4, DeepSeek R1) Digital Sovereignty (Technological Sovereignty, AI Sovereignty, European Digital Sovereignty)

E

Engagement Steps (12-Step Retainer) (12 Steps, 12-Step Program, Retainer Steps) EU AI Act (AI Act, AI Regulation, Regulation (EU) 2024/1689) EU-hosted & Data Sovereignty (EU-hosted, Data Sovereignty, GDPR AI)

G

Google Gemini (Gemini, Google DeepMind Gemini, Gemini Pro, Gemini Flash) Grok (xAI) (Grok 4, xAI Grok) Groq (inference platform) (GroqCloud, LPU, Language Processing Unit)

I

Implementation Gap (AI Implementation Gap, Pilot Graveyard)

J

Joy of Use (Usability, AI Usability, User Experience)

L

Llama (Meta) (Meta Llama, Llama 4, LLaMA) LLM Inference (Inference, Model Serving)

M

Machine Learning (ML) Microsoft Copilot (Microsoft 365 Copilot, Copilot, M365 Copilot) Mistral AI (Mistral, Le Chat, Mistral Large)

O

Open Source LLM (Open-weights model, open language models, open-source model) Operating Systems (OS, Content OS, Marketing OS, SEO OS) Operations Layer (Execution Layer, Operations Tier) Output Layer (Delivery Layer, Results Layer)

P

Perplexity AI (Perplexity, Perplexity Pro, Answer Engine) Platform License (License, Platform Licence, Contract B) Project Fees (Project pricing, Kickstart, Contract C)

Q

Qwen (Alibaba) (Qwen3, Tongyi Qianwen, Alibaba Qwen)

R

Responsible AI & AI Act Compliance (Responsible AI, AI Act Compliance)

S

Self-hosted AI (Self-hosting, local LLMs, on-premise AI) Service Retainer (Retainer, AI Operations Retainer, Contract A) Skills (AI Skills, Skill, AI capabilities) Strategy Layer (Strategic Context Layer, Context Layer)

W

Workflows (AI workflows, workflow automation, AI workflow)